We take every precaution to ensure the quality of our products, but in the unlikely event that a product is damaged, soiled, or defective, or if you receive a product that is different from what you ordered, we will accept returns or exchanges within 7 days of receiving the product.
我們將承擔退貨運費和手續費,並將及時安排更換產品,或退還適用的產品價格、運費和消費稅。
We will explain the return method in detail, so please contact us using the inquiry form first. Please note that we will not accept returns if you send us the product without contacting us in advance.
As soon as we receive the returned item from you, we will process the refund or cancel the charge. Please note that depending on the status of the return process, it may take one to several months for the refund or charge cancellation process to be completed after you return the item.
If you paid by credit card and the amount has been debited from your account, we will refund you through your credit card company. For more information, please contact your card company.