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FAQ

關於產品

我第一次就能看到結果嗎?
Estradiol supports women's health. Female hormones decrease year by year after the age of 30.
They decrease rapidly especially from around the age of 50. It is important to continually replenish the lost components.
在什麼頻率下最有效?
每天晚上使用一次,塗抹於臉部、身體和敏感部位。如果您感覺不到任何水分,我們建議每天早晚使用兩次。它會減少。繼續補充失去的成分非常重要。它會減少。繼續補充失去的成分非常重要。
我可以在別人不知情的情況下使用它嗎?
We recommend a cream containing estradiol.
The beauty essence containing estradiol has the scent of tuberose. Tuberose is a flower with a sensual scent that is said to be the sexiest of all flowers and to bring out a woman's charm. The scent may drift during sexual intercourse. If you don't want your partner to know, we recommend a fragrance-free cream containing estradiol. This is a beauty cosmetic product designed to improve your constitution, so it is most effective when you apply a certain amount every day.
我可以在敏感肌膚上使用它嗎?
Yes, you can.
然而,脆弱區域的皮膚較薄,雌二醇濃度可能過高,導致皮膚刺激。用市售的肝素類藥膏稀釋更有效。

此外,
如果症狀持續一個月以上,
如果有明顯的濕疹,

if symptoms are severe, we recommend consulting a dermatologist.

關於訂單

我想檢查我的訂單是否已正確下達。
當您下訂單時,我們會自動向您發送訂單確認電子郵件。
我還沒有收到訂單完成電子郵件。
一旦您註冊並下訂單,我們將自動向您發送「訂單確認電子郵件」。如果您使用免費電子郵件地址,它可能會自動歸類為垃圾郵件匣,因此也請檢查一下。
我的訂單需要多長時間才能到達?
正常情況下,將在 內發貨。但請注意,根據地區和配送情況,可能會出現一些延遲。
我收到了一件我不記得訂購過的物品。
我們對所造成的不便深表歉意。請使用諮詢表與我們聯絡。
請告訴我運費。
請造訪運輸頁面。

關於付款

我可以使用哪些類型的信用卡?
We accept VISA/MasterCard.
※關於信用卡認證錯誤導致無法聯繫到的顧客的訂單
In the event of a credit card authentication error, we will inform you of how to change your card information or payment method. If we do not hear from you within one week of informing you, we may cancel your order.
我可以開收據嗎?
至於收據,我們將使用隨產品交付的交貨單或您的信用卡對帳單。
表示されていた金額と実際の支払額が違います。
日本円以外の金額について、表示されている金額は、表示する少し前の為替レートを元に表示しています。ただし、実際にお支払いいただく金額は、お支払い時の為替レートでのお支払いとなるため、金額が一致しないことがございます。

關於運送

你能送貨到哪裡?
請造訪運送頁面以取得最新更新資訊。

關於退貨政策

因客戶方便而退貨
很遺憾,我們不接受因客戶方便而產生的退貨或換貨。
關於因我方缺陷而退貨和換貨
We take every precaution to ensure the quality of our products, but in the unlikely event that a product is damaged, soiled, or defective, or if you receive a product that is different from what you ordered, we will accept returns or exchanges within 7 days of receiving the product.
我們將承擔退貨運費和手續費,並將及時安排更換產品,或退還適用的產品價格、運費和消費稅。
We will explain the return method in detail, so please contact us using the inquiry form first. Please note that we will not accept returns if you send us the product without contacting us in advance.
退款和取消
As soon as we receive the returned item from you, we will process the refund or cancel the charge. Please note that depending on the status of the return process, it may take one to several months for the refund or charge cancellation process to be completed after you return the item.
If you paid by credit card and the amount has been debited from your account, we will refund you through your credit card company. For more information, please contact your card company.